Job Description

Job Overview

Experience Design Research Role Description (Mid?Level). The Experience Design Research Team seeks a UX Researcher for a 3?4 month contract in Austin, TX, who will work closely with product managers, XD designers, and fellow researchers to deliver innovative solutions for our advisors.

Responsibilities

• Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
• Lead user research through every stage of the product lifecycle: planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low?to?high fidelity usability tests.
• Present findings to cross?functional teams and negotiate trade?offs between business goals, technical challenges, and customer experience.
• Coordinate and follow direction from the lead researcher within the assigned focus area.

Requirements

• Skilled in moderated interviews, unmoderated usability tests, surveys (Qualtrics), and other foundational UX research methods.
• Manage end?to?end participant engagementscheduling, communication, and logisticsto align with research timelines.
• Advanced Excel skills for data analysis and representation via pivot tables and charts.
• Bachelor's degree or equivalent experience.
• 3+ years of experience in user experience research & analysis, preferably in complex or regulated industries.
• 2+ years of experience working on a project team, meeting timelines while managing competing priorities.
• Proven ability to navigate and manage complex, high?stakes business relationships with discretion and professionalism.

Core Competencies

• Communicates research insights in a clear, compelling, and actionable manner.
• Strong strategic thinking with tactical execution ability.
• Excellent collaboration with multi?disciplinary teams.
• Discernment to pause and ask the right questions for strategic alignment.

Preferences

• Experience with UX research methods.
• Proficiency with User Testing, Jira, Confluence, and Figma.
• Experience working in agile or pod structures.
• Familiarity with financial services is a bonus.
• Ability to cultivate cross?functional partnerships by aligning research objectives with business priorities.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan Pre?tax and Roth post?tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long?term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation, or sick leave).

Job Details

• Location: Austin, TX (within 50 miles of hub, remote option).
• Type: Contract (3?4 month duration).
• Pay range: $25.00 $35.00 per hour.
• Application Deadline: Jan 7, 2026.

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected class.

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