Job Description
Role Responsibilities:
Ensure Facility is ready to provide proper space to all renters that shift.
Gather information at the beginning of shift on what needs to be done - by Checking EZF by Setup Notes, Shift Notes & Act/Delegate as needed.
Check to make sure OptiSigns is accurately reflecting the schedule for your shift. Make adjustments if necessary.
Ensure Opening/Closing Checklists are followed to full completion and standard
Ensure all of our clients are able to start and finish their reservations on time by facilitating transitions according to EZF & Setup Notes.
Utilize Facility Techs to oversee transitions when able, however Supervisors should supervise any transitions which have been flagged as complex or challenging.
Make sure Equipment Checkout is done accurately, payments are collected before usage, waivers are on file, etc.
Manage facility tech workers, ensuring tasks get done professionally and in a timely manner.
Assign Shift Roles & Responsibilities at the top of each shift, and offer support where needed.
Keep Technicians busy with additional tasks during downtime, and prioritizing
Proficient knowledge of the movement / adjustment of sports equipment used.
Net / hoop adjustments
Instillation / breakdown of equipment
Court transfers
Proficient in training Facility Technicians (FT’s) in all FT Role/Responsibilities
Basic understanding of the clients we serve, their needs, and their expectations.
Understand who to contact (and how to contact them) if there is a need to reach out.
Ability to prioritize and reprioritize tasks / responsibilities
Ability to problem solve issues that arise and lead in emergency situations
Understanding of where items are located in the facility
Tables, Chairs, Extension cables, sandwich boards etc
- Proficient in navigating the shared drive / google workspace
- Ability to create and print paper signs and OptiSigns
- Professional communications with discretion and ability to funnel towards proper channels
- Proficient in processing rental payments
- Completion of any Incident Reports for any major injuries or incidents
- Able to manage, stock, and troubleshoot Vending Machines in building
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