Job Description
Spa Manager (Bilingual – Spanish Required)
#Pos.1, Direct Hire, Pay: Salary: $60,000.00
CA - North Hollywood
We are seeking an experienced, entrepreneurial-minded Spa Manager to lead our flagship clinic. The ideal candidate thrives in a results-driven environment, exercises autonomy in decision-making, and can execute high-impact marketing and revenue initiatives.
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Key Functions
1.Revenue Generation & Sales Growth – Drive treatment plan sales, retail product sales, and patient maintenance programs.
2.Marketing & Community Engagement – Own execution of local marketing campaigns, digital/social media outreach, and community partnerships to attract and retain patients.
3.Team Leadership & Development – Recruit, train, and coach staff to deliver exceptional patient care, upsell retail products, and maintain high consultation-to-treatment conversions.
4.Business Systems & Scalability – Maintain and improve SOPs, KPI reporting, and processes to support future multi-location/franchise expansion.
5.Clinic Operations & Compliance – Manage all daily operations, ensuring adherence to California regulations and brand standards.
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Key Responsibilities
• Oversee all aspects of daily operations: scheduling, staffing, client service, and treatment flow.
• Maintain compliance with all health, safety, and California medical aesthetics regulations.
• Implement and track performance of marketing initiatives (including social media and community outreach) in coordination with corporate marketing.
• Manage inventory, budgets, and vendor relationships for efficiency.
• Ensure a pristine, professional, and luxury clinic environment.
• Deliver exceptional client care and ensure consistently positive patient experiences.
• Prepare weekly and monthly reports for leadership, tracking performance against KPIs.
• Develop and maintain SOPs to support consistency and scalability.
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KPIs (Key Performance Indicators)
• Monthly Treatment Revenue: Achieve or exceed revenue targets.
• Retail Product Sales %: Maintain strong retail-to-treatment sales ratio.
• Consultation-to-Treatment Conversion Rate: Maximize conversion of consultations into paid treatments.
• Patient Retention Rate: Sustain and grow repeat visit rates over 3–6 months.
• Marketing Campaign ROI: Demonstrate measurable impact from campaigns, including digital/social reach and local activations.
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Qualifications
• Bilingual in Spanish and English (required).
• California Esthetician License (required).
• Proven success managing a medical spa, high-end aesthetic clinic, or related service-based business.
• Track record of driving revenue through treatments, retail sales, and marketing execution.
• Strong leadership, communication, and organizational skills.
• Entrepreneurial mindset with autonomy to make decisions as long as results are delivered.
• Knowledge of hyper pigmentation treatments or medical aesthetics is highly preferred.
This company offers growth and a great group of people to work with.
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