Join the fastest-growing aesthetic device company in the US! Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment.
*This is a full-time role in our Melville, NY office*
Responsibilities
Work with international vendors and global logistics partners
Oversee distribution of technical service cases and optimize the service program
Identify opportunities for increased efficiency
Liaise with the service team to create and distribute estimates and invoices.
Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery
Ensure timely and professional communication with customers regarding service status and case updates
Collaborate with cross-functional teams (field service) to implement process improvements in service operations
Assist with CRM administration
Manage Return Merchandise Authorizations (RMAs) for inbound parts
Support Operations leadership in daily tasks
Required
BA or BS required
High level of organization and time management skills
Strong written and verbal communication skills
Solid business acumen
Superlative problem-solving and critical thinking skills
Willingness to be flexible and adapt to situations on a daily basis
Ability to lift 50-75 lbs.
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