Job Description

Job Description

Job Description

Description:

LOCATION: Wayne County Healthy Communities

New Hope Missionary Baptist Church - 33640 Michigan Ave. Wayne, MI 48184

POSITION SUMMARY: A Registration Officer is primarily responsible for coordinating and managing the registration of individuals, events, or data within an organization. This role involves maintaining precise records, verifying information accuracy, and providing excellent customer service. They ensure compliance with relevant regulations and policies while using specialized software to handle registration processes efficiently. This position requires a high level of attention to detail, confidentiality, and the ability to work under pressure.

ESSENTIAL FUNCTIONS:

• Welcomes visitors in person or on the telephone, answering or referring inquiries.
• Maintaining accurate and up-to-date records
• Assisting applicants with the registration process
• Handling inquiries via phone, email, or in-person
• Ensuring compliance with confidentiality and data protection regulations
• Coordinating with other departments for seamless data integration
• Generating reports on registration statistics and trends
• Providing exceptional customer service to all registrants
• Updating registration software and troubleshooting technical issues
• Training new staff on registration procedures
• Other duties as assigned

TRAVEL & FLEXIBILITY:

• Demonstrate flexibility by traveling between clinic sites to provide coverage as needed
• Able to travel to required trainings

SKILLS:

• Prior experience in a registration or administrative role
• Knowledge of data management and record-keeping systems
• Excellent communication and interpersonal skills
• Basic computer literacy AND Proficiency in Microsoft Office Suite and registration software
• Ability to handle multiple tasks and meet deadlines
• Strong organizational and problem-solving skills
• Experience with customer service and support
• Attention to detail and accuracy
• Ability to work independently and as part of a team

JOB QUALIFICATIONS:

• Being compassionate towards patients
• Strong verbal and written skills
• Excellent communication skills
• Excellent decision making and problem-solving skills
• Valid driver's license and reliable transportation

EDUCATION AND EXPERIENCE:

• High School diploma

Salary: Up to $20.00 hourly (based on experience & qualifications)

Employment Type: Part-Time

Classification: Non-exempt

Application Deadline: October 31, 2025.

Please contact SEMHA HR Department @ (313) 873-6500 if you need assistance to upload resume, cover letter, and/or make application online.

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