Summary: Provide high-quality, detail-oriented learning and development program support with a focus on cohort care to create a sense of belonging and connection, ensure consistent communication, monitor engagement and progression, and celebrate milestones.
Education/Experience
o Bachelors degree in relevant field or equivalent experience/training required
o 5-7 years related experience required
Responsibility level
o Exercises independent judgment with direction from supervisor
o Works independently to manage time and competing priorities across multiple programs
Skills
o Strong verbal and written communication skills and interpersonal skills (Required)
o High level of attention to detail and follow-through and escalates risks and exceptions appropriately (Required)
o Demonstrates sound judgment in prioritizing participant and program needs, with a proactive approach to cohort care (Required)
o Works independently to manage time and competing priorities across multiple programs (Required)
o Excellent customer service and interpersonal abilities, especially in cross-cultural, technical, or executive-facing settings (Required)
o Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects (Required)
o Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique (Typically required)
o Knowledge of media production, communication, and dissemination techniques and methods (Required)
o Able to coordinate across multiple time zones, vendors, and internal teams (Required)
o Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods (Typically required)
o Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, SharePoint, and Forms (Required)
Major Job Duties and Responsibilities:
o Cohort Care
• Schedule cohort events, team meetings, and training sessions
• Coordinate in-person logistics (e.g., room bookings, badge pickup, catering, AV setup, etc.) as needed
• Track Slido license status and renewals, and manage setup for in-session interaction tools
• Liaise with external partners on session dates, rosters, housing, and travel coordination for participants
• Encourage participants to use the AI resource for frequently asked questions
o Participant Lifecycle Management
• Maintain participant rosters, status tracking, and dashboards across both programs
• Confirm attendance and travel readiness for residential sessions
• Track completion of requirements (e.g., assessments, certificates, release forms)
• Upload or distribute digital badges and certificates using VirtualBadge.io
o Communications & Stakeholder Support
• Draft and send participant and manager communications (reminders, deadlines, travel guidance)
• Respond to inquiries from participants, mentors, and managers in a timely and professional manner
• Manage content and updates on Microsoft Teams channels and SharePoint sites
• Capture meeting notes, action items, and follow-ups
o Data & Reporting
• Maintain and update Excel trackers and dashboards related to participation, costs, and progression
• Coordinate with Employee Development and Finance (e.g., cost code confirmation, tuition tracking, travel caps)
• Help prepare materials for Technical Leadership Team updates, kickoff decks, and cohort feedback summaries
o Feedback & Recommendation Loop
• Share monthly observations and recommendations for improving processes and programs with supervisor
• Collect informal feedback from participants about their experiences (what worked, what didn’t)
• Summarize recurring questions or confusion related to use of resources
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