We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.
This role is to be based in San Francisco and will require you to be in the office 3 days a week.
•Contributes to the establishment and development of a high performing and effective Events Delivery Team, leading multiple event delivery teams focused on individual events across multiple Market pillars.
•Leads the team through change and build a customer first operation which provides efficient and effective value add service to the Pillars, Finance and all stakeholders.
•Event service delivery and reporting: responsible for leading the delivery of high quality and cost-effective event operations services to the Market Pillars and transparent, timely and accurate reporting of event delivery to event teams.
•Drives a culture of best practice and continuous improvement (skills, tools, systems and execution of key events management disciplines)
•Establishes and implements agreed operating level agreements for shared services with the Pillars and other across Informa Operations teams.
•Establishes the framework for management and negotiation of 3rd party suppliers for the seamless delivery of events, set up of SLA and project management with suppliers.
•Ensures timely and accurate reporting of non-financial KPIs and OKRs.
•Implements the operation of OKRs within the Event Delivery team
•Enables systems best practice and training for all Events teams in all pillars (configuring virtual event platforms)
•Establishes the Health and safety framework for set up of events/ compliance to necessary standards
•Responsible for submitting monthly expense forecasts to Finance team.
•Implements and advocates sustainable solutions within Event delivery. Responsible for tracking and reporting sustainability metrics.
•This position will be focused on Game Developer's Conference within Tech Events at Informa Festivals. Scheduled assignments are based on business needs.
•Proven leadership track record in Event Operations.
•An influential leader with the ability to operate at both strategic and operational levels.
•Building and maintaining relationships and understanding customer needs.
•Managing stakeholders internally and externally
•Strong collaboration and communication skills written, verbal, presentation
•Prior experience of establishing a shared service operation.
•Proven expertise in managing project activity, ability to prioritise and manage time efficiently.
•Demonstrable experience of leading and managing a team of operational colleagues
•Change leadership; leading colleagues and team in a rapidly changing environment.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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