Job Description

Job Description

Job Description

DC SAFE is seeking to hire a full-time Crisis Shelter Manager

This is a full-time, in person position. A weekend day, Saturday, or Sunday, and nontraditional hours are required.

Crisis Shelter Manager to oversee and maintain the safety and security of the daily operations of a 30-unit 24/7 emergency shelter. The Crisis Shelter Manager assesses the necessary macro function of the shelter and makes appropriate service recommendations. Maintain client data and generate reports in support of client services. Support employee related interviews, reviews, new hire onboarding, and dismissals. Assist with team building initiatives and overall support of organizational culture and employee morale. Serve as a trainer for program staff, modeling effective communication and trauma informed problem solving.

Essential Functions (Job Duties)

• Coordinate the day-to-day function of the SAFE Space Crisis Shelter. This includes, but is not limited to, directing the work of the team of the Advocates.

• Maintaining a safe and healthy work environment by maintaining quality control guidelines, enforcing organization standards, and adhering to policies and HR processes.

• Attend and facilitate Monthly program meetings, staff and advocate meetings, and others as needed to maintain continuity between programs and services.

• Monitor team performance and report on metrics- monthly stats, grant reporting

• Oversee the daily physical operations of the facility and grounds, including client, staff, and visitor safety, cleanliness, code compliance, and minor/major repairs.

• Manage relationships with vendors: security, linens, and property management

• Coordinate monthly staff schedules for the shelter.

• Participate in a rotating on-call schedule and provide emergency coverage of uncovered shifts when required.

• Develop new and maintain existing service linkages to support the program, including developing relationships with local service providers.

• Other duties as assigned.

Essential Skills

• Attention to Detail: Closely follows protocol and procedures and achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

• Problem-solving: Identifies issues, effectively structures problems, analyzes data to produce insights, and generates wise, actionable recommendations.

• Communications: Produces strong written documents, edits documents effectively, and engages in effective verbal communication.

• External Relations: Serves as an effective ambassador, builds connections, and maintains relationships with outside constituents.

• Reasoning Ability: Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret multiple instructions furnished in written, oral, diagram, or schedule form.

• Computer Skills: Word processing, spreadsheets, e-mail, database software, and contact management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function (job duty) satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background and Experience

• 3-5 years of management experience with crisis intervention, shelter, and community based work.

• Applicants with mandatory 40-hour advocacy training completed are preferred.

• Bilingual applicants are encouraged to apply.

• Experience with domestic violence issues and DC social service resources.

• Attention to detail and the ability to closely follow protocol and procedures are a must.

• Experience working with law enforcement is preferred.

• Comfortable working with diverse populations.

• Experience with the criminal and civil legal system preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job may be performed in office environments or outdoors in various weather conditions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must frequently stand, walk, and use their hands and fingers. The employee is occasionally required to sit and reach with hands and arms. Specific vision abilities required by this job include far and close vision and the ability to adjust focus.

Benefits :

A competitive benefits package with paid time off -vacation, sick, personal days, a contribution for the cost of the health care coverage (100% for individuals, 50% for dependents), paid holidays, and retirement plan options with a 3% match after one year of service. Compensation is commensurate with experience.

How to apply : Please send a cover letter, resume, and three professional references to employment@dcsafe.org C/O Gloria Nokes, Human Resources. Include the position title in the subject line. The position is open until filled.

We are an Equal Opportunity Employer. DC SAFE's Equal Opportunity Employer policy: all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability, or veteran status.

DC SAFE is the only 24/7 crisis intervention agency for domestic violence in Washington, DC. Our mission is to ensure the safety and self-determination of domestic violence survivors through emergency services, court advocacy, and system reform.

Company Description

DC SAFE is the only 24/7 crisis intervention agency for domestic violence in Washington, DC. Our mission is to ensure the safety and self-determination of domestic violence survivors through emergency services, court advocacy, and system reform.

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