Job Description

Job Details

Job Location
International Forest Products - Foxborough, MA

Position Type
Full Time

Education Level
Bachelor's Degree

Job Category
General and Administration

Description

SUMMARY : This position is accountable for providing exemplary customer service through effective communication, supply chain optimization, and prompt issue resolution at all levels from procurement to delivery to the customer. This position plays a crucial role in maximizing customer satisfaction while minimizing cost and delivery delays.

DUTIES AND RESPONSIBILITIES

1. Communication & Coordination
   1. Establish strong relationships with customers and suppliers to understand and service all our third-party relationships by consistent communication and follow-up
   2. Provide operational support and service to our internal sales team through proactive order management.
   3. Collaborate with various internal departments to help evaluate the following components of an export transaction:
      1. Evaluate risk management and seek internal approvals when applicable
      2. Evaluate credit lines and track customer receivables
      3. Review and approve vendor and supplier invoices
      4. Understand and monitor export documentation timelines
      5. Monitor IFPs logistics position to ensure export efficiency and resource allocation
2. Supply Chain Optimization
   1. Determine profitability of orders by budgeting all associated expenses and reviewing with our internal sales team
   2. Using our in-house trade software, convert customer orders into formatted purchase and sales orders to send to applicable third-party business partners
   3. Monitor production dates and develop shipment plans to meet delivery dates
   4. Monitor and coordinate inventory held across various global locations to ensure minimal aging & exposure
   5. Globally track and trace shipments using third-party container tracking tools
3. Issue Resolution
   1. Address customer and supplier inquiries, proactively resolve issues during order fulfillment and shipment, and escalate complex matters to management as needed

SUPERVISORY RESPONISBILITIES

• This position does not have supervisory responsibilities.

SKILLS & QUALIFICATIONS

• Bachelor's degree required
• 2-4 years of global operations or logistics skills preferred
• Fluency in Spanish is required
• Able to manage inventory, orders, and logistics to ensure accuracy
• Ability to multi-task, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Self-motivated individual capable of learning quickly and working independently
• Must be able to learn new tasks and complete tasks independently
• Must be able to make timely decisions in the context of the workflow
• Must possess strong organizational skills, ability to multi-task and responsiveness

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Normal Work Environment

CERTIFICATES, LICENSES, REGISTRATIONS

• N/A

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Tags

Full time,

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